FAQ

All you need to know about the Najohair routine

We have gathered here the answers to the most frequently asked questions about the use of the routine, delivery, returns, and payment.

Delivery

What are the delivery times?

→ Belgium: 6 to 12 business days after shipment
→ Europe: 7 to 18 business days after shipment

Order processing usually takes 1 to 3 business days before shipment.

How do I track my order?

→ As soon as your order is shipped, you will receive an email containing your tracking link.
Tracking may take 24 to 72 hours to become active.

My package has not arrived, what should I do?

→ If your order is not received after 25 business days following shipment, contact us. We will open an investigation and propose a solution quickly.

Do you deliver outside of Belgium?

→ Yes, Najohair delivers to several countries in Europe.
Exact costs and delivery times are indicated at the time of payment.

Usage

Is this routine suitable for all hair types?

→ This routine is particularly suited for dry, brittle hair and sensitive scalps.

It is also suitable for those looking for more hydration, softness, and repair.

How often should I use the routine?

→ We recommend using it 1 to 2 times a week for optimal and long-lasting results.

When will I see the first results?

→ Most of our customers notice a difference from the very first uses: softer, shinier, and easier-to-style hair.

For lasting results, regular use is recommended.

Are the products suitable for color-treated hair?

→ Yes. The gentle formulas in the routine respect color-treated or sensitized hair.

Can I use the products separately?

→ Yes, each treatment can be used individually.

However, the complete routine has been designed to work synergistically and provide better results.

Returns

Can I return a product?

→ Yes, you have 14 days after receipt to request a return.

Products must be unopened and in their original packaging.

How do I request a return?

→ Simply contact us with your order number.
We will explain the procedure to follow.

When will I be refunded?

→ Refunds are processed within 10 business days after receipt and verification of the product.

Payment

What payment methods do you accept?

→ We accept, among others:

  • Visa
  • Mastercard
  • Bancontact
  • as well as the payment methods offered at Shopify checkout.

Is my payment secure?

→ Yes. All payments are secured via Shopify Payments and comply with PCI DSS security standards.

Najohair never stores your bank details.